If you have an item you would like to return, please read our returns policy and complete the form below to request an RMA number.
If you are not satisfied with the quality of the goods that you have ordered, we offer a full refund or exchange policy. This is subject to the goods being returned in a re-saleable and unused condition with proof of purchase. This policy operates for 14 days from invoice date. The responsibility for return, postage and packaging is the customers and we would suggest that they are returned using registered mail or special delivery, whilst keeping the postage receipt for proof as all goods remain the customers until they are signed for at our address.
If you wish to cancel an order prior to dispatch, you can do so using your name and order number. Unfortunately, we cannot cancel orders once they have been dispatched.
Certain fibres are not always identical in colour and texture from one batch to another so there may be an occasional very slight difference. We make every effort to maintain the highest qualities in manufacture but natural fibres often differ in colour and texture – there may be thinner or thicker strands running through the same weave of the fabric which is not a fault per se but merely presents the nature of the material. Please contact us if you have any queries. We cannot offer a refund for fabrics by the metre unless they are in some way faulty – it is advisable in certain circumstances to order samples prior to placing a larger order.
All efforts possible are made to ensure a true colour reproduction in fabrics from those seen on our website but this cannot be guaranteed as colours appear differently depending on screens/media source and the like. Again, as mentioned, a fabric swatch can be ordered prior to larger orders as we cannot operate a refund or exchange policy for fabrics that have already been cut.